We cannot accommodate the switching of care providers at South Hill and ask that you book in with the provider that you have been assigned to whenever possible. If you have not been assigned a doctor or nurse practitioner, please book an appointment under the heading, "If you don't have an assigned provider".

YOU MUST HAVE A CANADIAN PHONE NUMBER FOR THE DOCTORS TO REACH YOU AT. If you book an appointment with an out-of-country phone number your appointment will be treated as a no-show and may incur a fee.

There are several ways to make an appointment.

We encourage our patients to self-book online or email us to book an appointment. The phone lines are very busy and hard to get through on. Please note that we are not a walk-in clinic, and we can only see patients that are registered with us.

For same day urgent appointments: please book online or email us with the patient's name and reason for the appointment. Urgent appointments will be made on a first come/first serve basis and you cannot specify a time that day. We cannot guarantee that you can be seen on the same day but we try very hard to book everyone. If you email us, please note that we will email you back with a same day appointment time and it will be considered confirmed. You must email us back immediately if you wish to cancel. We are unable to reschedule a time and will not be calling you to confirm.

For online booking and cancellation go to Book an Appointment above.

Email us at southoffice@hush.com to book an appointment.

IMPORTANT: PHONE APPOINTMENTS

Please be available for your phone appointment 10 minutes prior and for 30 minutes after your scheduled time. Please change your phone setting to accept calls from unknown callers, as our doctor?NP will often be calling with no caller ID if they are calling from outside the clinic. If your ringer is turned off or you were not near your phone when your provider called you, you will be charged a no show fee.

We respect our patient's time and always do our very best to keep our clinic running on schedule. We know your time is important and we don’t like to keep you waiting. In order to keep our clinic running smoothly, we ask you to be available by phone or arrive to the clinic on time for your scheduled appointment.

We will try to address as many concerns as we can safely and appropriately manage in one appointment. This means that if you have a number of issues to review, we may have to prioritize them and book another appointment to address them all.

Your visit will need to be cut short if you arrive late. Provided that the doctor you are seeing has time, you may be given a 5 minute, squeeze-in appointment. If you arrive more than 10 minutes late you will need to re-schedule and will be billed the $40 missed appointment fee.

If you are coming for well baby/vaccine visit, please arrive 15 minutes early to get your child’s growth measurements done in time to review with the doctor or nurse practitioner.

If you are coming for an IUD insertion, complete physical exam or prenatal check up, please arrive 10 minutes early to do some testing before your appointment starts.

We require 24 hours cancellation notice for all appointments.

If you do not call to cancel your appointment within 24 hours or do not show up for your booked appointment, you will be charged a cancellation fee of $40. The cancellation fee also applies for same day urgent appointments that are booked and subsequently cancelled. If you book an appointment that requires 30 minutes or longer, you will be charged $100 for a cancellation under 24 hours or no show.

YOU MUST HAVE A CANADIAN PHONE NUMBER FOR THE DOCTORS TO REACH YOU AT. If you book an appointment with an out-of-country phone number your appointment will be treated as a no-show and may incur a fine.

After two ‘no shows’ we reserve the right not to schedule you another appointment. We also reserve the right not to schedule you another appointment if you do not pay your outstanding invoices.