Scheduling Appointments
We cannot accommodate the switching of care providers at South Hill and ask that you book in with the provider that you have been assigned to whenever possible. If you have not been assigned a doctor or nurse practitioner, please book an appointment under the heading, "If you don't have an assigned provider".
YOU MUST HAVE A CANADIAN PHONE NUMBER FOR THE DOCTORS TO REACH YOU AT. If you book an appointment with an out-of-country phone number your appointment will be treated as a no-show and may incur a fee.
There are several ways to make an appointment.
We encourage our patients to self-book online or email us to book an appointment. The phone lines are very busy and hard to get through on. Please note that we are not a walk-in clinic, and we can only see patients that are registered with us.
For same day urgent appointments: please book online or email us with the patient's name and reason for the appointment. Urgent appointments will be made on a first come/first serve basis and you cannot specify a time that day. We cannot guarantee that you can be seen on the same day but we try very hard to book everyone. If you email us, please note that we will email you back with a same day appointment time and it will be considered confirmed. You must email us back immediately if you wish to cancel. We are unable to reschedule a time and will not be calling you to confirm.
For online booking and cancellation go to Book an Appointment above.
Email us at southoffice@hush.com to book an appointment.
IMPORTANT: PHONE APPOINTMENTS
Please be available for your phone appointment 10 minutes prior and for 30 minutes after your scheduled time. Please change your phone setting to accept calls from unknown callers, as our doctor?NP will often be calling with no caller ID if they are calling from outside the clinic. If your ringer is turned off or you were not near your phone when your provider called you, you will be charged a no show fee.